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PLEASE NOTE THE CURRENT RESTRICTIONS WILL CONTINUE FOR ANY PATIENTS ATTENDING THE SURGERY THEY WILL NEED TO WEAR A FACE COVERING OR MASK BEFORE ENTERING THE BUILDING - WE APPRECIATE YOUR CO-OPERATION DURING THIS TIME -  IF YOU ARE AGED OVER 65 - PLEASE RING RECEPTION TO BOOK YOUR FLU APPOINTMENT TODAY!

Any concerns that you may have been exposed to or become infected with the novel coronavirus you should phone NHS 111 and NOT attend the GP surgery, Pharmacy or hospital Emergency Department unless you are seriously ill.

Due to the current restrictions we will no longer be providing routine care.  

For information regarding the COVID Vaccine please see 'Further Information' to the right hand side of this screen

 

WHAT YOU SHOULD REASONABLY EXPECT FROM OUR PRACTICE steth_book1



    • You will be treated as a partner in the care and attention you receive. Being a partner means that we have responsibilities to each other. Help us to help you.

    • You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems.

    • Staff will maintain your right to privacy and not discuss your illness with other staff or doctors within hearing distance of other people.

    • When hospital reports and results become available you have a right to a full explanation of your illness or any tests carried out.

    • Staff will identify themselves and their role within the practice on request.  

    • We will try to ensure that you are seen within a reasonable time. Where this is not possible you will receive an explanation for the delay on request, if we have not already informed you.

    • If you need a repeat prescription, one will be provided within 24 hours of your request excluding Bank Holidays and week-ends.

    • On request you will be offered an appointment to see a doctor in the practice within two working days (if you ask for a named doctor it may take longer.)

    • We are aware that both our full time Doctors are female but if a patient specifically wanted to see a male Doctor the practice has an agreement with other local practices where this can be arranged.

    • If you request a home visit or out of hours house call the doctor or his qualified deputy will make the decision whether to give advice over the telephone or visit. Lack of transport in itself is not a reason for a home visit.

    • If you have any complaints or concerns relating to the practice, its staff or the services offered please contact the Doctors or Practice Manager who will provide a timely response to them.




WHAT YOUR DOCTOR AND THE PRACTICE STAFF SHOULD REASONABLY EXPECT FROM YOU  



    • We ask that you treat the doctors and the practice staff with the same courtesy and respect at all times.

    • The doctors have instructed the receptionists to ask certain questions so that they may deal with your request in accordance with the doctors’ practice policy.

    • You must tell us if there is anything you do do not understand.

    • Please follow the doctor's advice and take the full course of any medicine which may be prescribed.

    • Please let us know if you change any of your personal details or your address

    • If you cannot keep an appointment please let us know as soon as possible – this may enable someone else to be seen.

    • Please try to arrive on time. If we are running late please do not blame the receptionist. Repeated failure to attend appointments with no explanation may result in removal from the practice list.

    • Please order repeat prescriptions in advance.

    • Do not expect a prescription every time you see the doctor – they are often not necessary.

    • You are advised to accept any invitations for health screening issued by the practice

    • Before requesting a home visit, think seriously whether it is necessary. When requesting a visit please contact the surgery by 11.00am unless a genuine emergency arises later.

    • Out of hours visits should only be requested in an emergency, not for minor illness which can wait until the next morning.

    • Please avoid calling the practice during the peak morning period for non-urgent matters.

    • Please read the practice leaflet. This will help you to get the best out of the service we offer.

    • Children must be supervised by a responsible adult whilst on the surgery premises. They may NOT be left in the Waiting Room unsupervised.

 
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