Noticeboard

PLEASE NOTE THE CURRENT RESTRICTIONS WILL CONTINUE FOR ANY PATIENTS ATTENDING THE SURGERY THEY WILL NEED TO WEAR A FACE COVERING OR MASK BEFORE ENTERING THE BUILDING - WE APPRECIATE YOUR CO-OPERATION DURING THIS TIME -  IF YOU ARE AGED OVER 65 - PLEASE RING RECEPTION TO BOOK YOUR FLU APPOINTMENT TODAY!

Any concerns that you may have been exposed to or become infected with the novel coronavirus you should phone NHS 111 and NOT attend the GP surgery, Pharmacy or hospital Emergency Department unless you are seriously ill.

Due to the current restrictions we will no longer be providing routine care.  

For information regarding the COVID Vaccine please see 'Further Information' to the right hand side of this screen

 

Complaints

We offer a Practice Complaints Procedure to deal with comments, suggestions and receptioncomplaints about the services we provide. Our Practice Manager will give you further information. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

We are committed to maintaining good communications and providing a high standard of care to our patients. Helpful suggestions are always welcomed and a suggestions box is provided in the waiting room for this purpose.

If you feel any complaint has not dealt with the issues you have raised as you would wish, you can write to the Complaints Manager at Mid Essex Clinical Commissioning Group. 

The Care Trust also operates a Patient Advice and Liaison Serivce (PALS) which can often help resolve any problems before they become formal complaints. To speak to a PALS officer, ring 01245 459459.

 
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